London, United Kingdom
Driver came on time and was very efficient and pleasant.
Driver was waiting at the airport arrival gate. Pleasant experience.
After being picked up at our hotel we were taken to a center to wait for our tour. We asked the person in charge if we would be returned back to our hotel or to this center. We were told that we would be taken back to our hotel.
Tour had 10 people; 4 spoke Italian, 4 spoke English and 2 spoke Spanish and English. The tour guide spent over 70% of the time speaking in Italian.
After the tour ended, the tour guide told us he was going to drop us in the center of the city (it really wasn't the center and not very close to our hotel). We told him that the person at the center location had assured us that we would be taken back to our hotel. After much haggling, the tour guide and driver agreed to do just that.
FYI we were the only one's who actually tipped the tour guide at the end even though we were treated rather shoddily. The Italians leaped from the van.
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