We were very disappointed with our Kyoto Full Day Tour. 1) We were not informed that the Imperial Palace was closed the day of our visit. Had we known in advance, as surely the tour provider knew, we would have booked the Kyoto/Nara tour. As it was, we were not informed until we were at the tour starting spot and then it was too late, as the Nara tour was sold out. 2) The lunch was worse than mediocre. (Overcrowded to the point that we had difficulty finding seats and poor quality food in a disorganized buffet. The chicken was mostly skin, fat, and ligaments. Two other group tours we went on in Japan provided lunches that surpassed this one by a huge margin.) 3) The tour guide seemed burned out and not particularly helpful. When we got on the pick-up bus from our hotel, there was no greeting or explanation of the procedure for the actual tour, so we did not know we were to remain on the bus that we were already on until we'd unnecessarily gathered up our belongings assuming we'd transfer to another bus. Although she wore a microphone headset, the speaker was buried in her purse. Thus no one could understand what she was saying as she walked (rather sprinted) with the speaker facing away from the group and inside her purse. When several people pointed this out she took it out of her purse, and that helped a little. However, each site was so jammed with other tour groups, that as we were rushed from stop to stop, the interference of the multiple other guides speaking to their own groups made it extremely difficult to hear what our guide was saying unless you were right next to her. It would have been very helpful to have been provided receiver headsets so that even the people in the back of the group could hear as well. We understand that you cannot control the massive number of people that visit the sites on the itinerary, but since the whole point of having a guide is narration, thus our guide was a waste.
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