San Francisco, California
The tour was very informative. The only problem we had was locating the tour bus. We were told that the bus would pick up by the cruise terminal however, they drove right pass the stop. We had to run to pier 39 to catch the bus. We were advised by the tour guide that the police officers were not allowing the bus to stop, however there were two other bus companies right outside the cruise terminal. My suggestion, is to please have someone wait at the stop and direct people to the correct pick up location if you can not pick up at one of your stops. Also, your bus driver should wait more than two minutes before they drive away from the pick up location. My husband and a few other cruise passengers almost fell chasing your bus. Especially since, he did not stop at the previous stop, he should have been more aware that passengers had to walk further to the next stop.
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