Our hotel pick-up was to be 7:15 am. At 7:40 a small van showed-up (not an ac coach). It went towards Cancun (not Tulum) and picked up more people. Then it stopped at a shopping center and we were told rather unexpectedly to go inside and wait with 150 other people (as this was the “meeting place”). We had to stand in a line to get our “tickets” (no one ever did ask to see them later). At 8:45 we were herded into four different tour buses. Our tour was to go to Tulum then Xel-Ha but it first went to Xel-Ha to drop off those not going to Tulum at all, and then went back to Tulum (at least 45 minutes wasted). Instructions given on the tour bus were extremely hard to understand because they were given back and forth in Spanish and English, but English with a Spanish accent still sounds like Spanish. At Tulum, in the parking lot we were told (for the first time) that it was a one kilometer walk from the parking lot to the ruins. An open-air shuttle bus takes people over that route (for a small fee) but our guide inferred anyone taking that bus was feeble and told everyone to start walking immediately. I am a senior and cannot keep-up for that distance but had no time for an alternative. We got back to our hotel at 8:45 pm (a 13.5 hr day). Tulum and Xel-Ha are great locations to visit, but not using this particular tour operator. Their disorganized chaos completely ruined the day.
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