This tour was good, but not great. It started off with a large group of about 40 being herded towards the gondola ride, although we weren't really told where we were going. I had assumed that the walking tour would be first only due to the name of the tour. After almost having to push your way through the busy street to keep the guide within eyesight, we arrived at the gondola platform where we were randomly put into groups of six. I was with my parents and we were place with a young couple. The ride was pleasant and enjoyable and the promised 35 minute length. At the end of the gondola ride we exited to find the same group of people from earlier all standing around with headsets and a female guide now explaining how the tour would continue. "I think we are part of this group," I responded. She asked for our voucher which we had already given earlier, the voucher was found and we were given headsets which we began placing on when the group began hustling away. The sound for this tour was bad and a majority of the group complained about the quality. Another problem was the tour guide seemed to be always talking even when we were heading to the next stopping point and one couldn't tell if she was speaking about tour information or just speaking to the person she was next to while walking. The tour was given in both English and French and I do feel that this should have been stated on the website. It's not that we minded at all, but half of the time we just stood there not understanding what was being said and sometimes the guide would speak in French and then seemingly not translate what she had said into English. The tour was informative when there wasn't feedback and static and you had to stand very close to the guide to hear through the headset which was frustrating. Of all the tours we took through Italy, this one seemed the least professional. The gondola ride itself was 4 stars, the walking tour 2 stars. Just go for a gondola ride.
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