Christchurch, New Zealand
There was someone right outside the port with a Canterbury Leisure Tours sign, so was easy to know what to do, But we could not understand the tour driver from Akaroa to Christchurch and returning to Akaroa. Don't know if it was the bus sound system or how he used it. We could hear the driver from CC to the Antarctic center fine. The tour was fine, but would have been nice to hear the naration with the scenery going and coming.
Wellington, New Zealand
Our voucher said Canterbury Leisure Tours. We were to be ready at 8:30. We were there well before that. Everyone had left on their tours except another couple and us waiting for Canterbury Leisure Tours, so we finally called the number on the voucher. Was told it would be a Hammond bus and should have been there and we told them the Hammond bus had left some time ago, but nothing on our info gave us any indication we should get on a Hammond bus. She said she would have to see if they would come back and get us. A shuttle bus worker finally called her again and was told the next Hammond tour would pick us up at 10:30. So we had to sit and wait 2 hours for our tour. The tour driver was very nice and helpful and enjoyed the tour with him. But I do think we should have been told it would be a Hammond bus, not just Canterbury Leisure tours or at least given the Hammond driver our names so he could have called out for us. It cost us an extra $13.80 for phone use to find out what was going on. The tour was fine. Getting on it was TERRIBLE!
Note from Viator
Thank you for your review and we appreciate your feedback. We apologize for any inconvenience you were caused, and have addressed this issue with our local tour company to ensure that it doesn't happen again.
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