San Jose, Costa Rica
The tour itself was fantastic. We had a wonderful guide, Mario, and a wonderful driver, Binnie, and they made sure that we saw all the animals, scenery and shared information that was of interest. The park was lovely, the boat ride relaxing and we say sloths, crocodiles, a cayman, monkeys and lots of beautiful birds. Great day!
Booking the tour through Viator was frustrating. We booked online and the confirmation told us to call the local carrier, Grayline, to find out what time they would pick us up. We called, gave the confirmation number, and they immediately told us that there was no availability for the day we booked. The tour had to be rearranged to three days later and there was a risk that we wouldn't be able to go since we had planned our schedule based on the Viator availability. Please make sure your website is up to date so people don't end up disappointed.
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