Our guide, Pacqui (s.p.) was excellent. She was extremely knowledgeable and spoke clearly and audibly. We covered all major sites thoroughly. Our only issue with the tour is that it started late (20+ minutes) and our group grew from 4 to 20 when the late arrivers showed up. We added additional non-English speakers later in the tour.
Our guide (Empara (s.p.)) was enthusiastic and her efforts were hindered by a 100 year festival culminating in a procession in the city concurrent with our tour. However, her English was poor and she had difficulty both understanding what we were saying and we had difficulty understanding her English. As a result of the festival, we did not tour the Cathedral nor the Capilla Real.
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