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Karen H

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Karen H

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Jun102013

Tour/Activity

Private Departure Transfer: Downtown Chicago to Chicago Airport

Chicago, Illinois

My Rating
3 star rating: Worth doing

My Review

Our driver was good but the size of the limo was a little small for 6 people. He couldn't fit all the luggage in the trunk so one had to ride up front with him. We only had one bag per person so it was not like we were travelling with extra bags. A little cramped with 3 to a seat.

Jun062013

Tour/Activity

Private Arrival Transfer: Chicago Airport to Downtown Chicago

Chicago, Illinois

My Rating
2 star rating: It was OK, but could have been better

My Review

We arrived on an AA flight from Canada at terminal 5. When I phoned I was told to go to 3D not knowing that we were in terminal 5 I quickly found out that we now had to go from Terminal 5 to 3 which took longer than the 10 minutes when the driver was to pick us up. When we finally found 3D we waited for about 10 minutes and when the driver arrived he said he had been waiting for us at another 3D. We pointed out that where we were standing was also 3D. He was not pleased and actually left a message on our phone stating his displeasure. If he had let us explain the mix up things would have been better. I would have assumed if you had our flight number it would have shown that we were an international flight and not domestic and it would have said what terminal we were to arrive at.
So i would suggest that you also ask for the terminal that people are arriving at when you collect the information about arrivals and departures, especially at O'Hare.

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