Our bus broke down and we spent about an hour of the tour stranded on the side of the road at 3:30 AM, which ultimately caused us to miss the sunrise on top of the crater. It would have been a pretty good tour, except that they sent us out in a bus that had known maitenence issues (our guide stated that he and another person had experienced issues with this particular vehicle) yet they chose to send clients out in it anyways. This tells me that they have a systemic issue regarding the maintenence of their fleet. I also didn't enjoy sitting stranded on the side of the road in pitch black darkness with only hazard lights to warn motorists that we were stranded on the side of the road. I was concerned someone was going to come around the bend and slam into us, possibly seriously injuring or killing us. It was a bad situation that the company could have taken measures to avoid by #1 not sending out a vehicle with known issues and #2 not continuing the trip once the vehicle started to show signs of failure. The driver tried repeatedly to restart the vehicle and decided to try and limp up the crater while we waited for a replacement vehicle rather than drive us back to a parking lot where we could safely be pulled off the road. After multiple (5 or more) tries to remedy the problem in the field, the company dispatched another bus. If they had started this process from the first signs of trouble, we would have probably made the sunrise. If our guide hadn't been so good, I would have probably given this tour one star.
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