This tour was AMAZING! The guide was wonderful - engaging and informative. He kept our group together and even when we were on our own, he made himself available for questions, etc. The views were breathtaking, and the ease of travel was perfect. This tour is a must for any visit to Switzerland.
My husband and I recently returned from a four country visit, so our day trip experience was quite extensive, giving us a basis for comparison. Our tour guide, Amanda, was terrible. Her opening speech told us that she wasn't responsible for many things that could go wrong - not good PR. Next, members of our group almost didn't make it from the train to the bus. (Our other tour guides went out of their way to make sure the group was together.) She passed around some information on the train en route to the castle -- it didn't even make it around. Surely, she had control over that aspect? Over all, I think everyone could have made this trip without a guide, and considering she really didn't want to be there -- why not?
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