Once through arrivals the tour desk was easy to find, a short walk from the airport through a covered walkway and we arrived at the speedboat landing. As it was getting close to dusk we couldn't see very much but as we approached the Grand Canal things started to get better. The trip took about half an hour and went seamlessly.
The alternative to the water taxi is the public transport boat which leaves twice an hour and is slightly cheaper, however it can be very crowded in peak times so if so do not want the hustle and bustle book this tour.
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