Las Vegas, Nevada
Tour was great, staff at heliusa not so much. When we called to confirm on the day we arrived at LV, Heliusa changed our pick up time from 9am to 6am! We paid a premium for the late morning departure as we had 2 young kids with us, so this is unacceptable. Heliusa insisted for us to take the 6am bus+helicopter tour and rudely told us to get a refund from viator if we didn't. When my wife asked to speak to the manager, the lady who spoke to us said she WAS the manager! That says a lot about this company. We didn't budge and countered every word she said and in the end she upgraded us to the more expensive all-helicopter tour which we thoroughly enjoyed. We all had a blast. This tour goes to the West rim. Personally, the South rim is more impressive than the west (we visited the South rim 3 years ago.) But for repeat visitors, this is a new way of enjoying the Grand Canyon.
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