Tour started very badly! We called the tour operator 2 days before to confirm passport details and check that we would be picked up from our hotel, BUT, we were left stranded, waiting outside the hotel for over an hour the first morning. After 30 mins our hotel staff dialled the emergency no. for our trip, but there was no answer and the office was closed. After calling the other hotel, he was able to contact the driver who said the group had almost arrived at the port where we were meant to catch a ferry. Later, the tour guide said that we were on the list to be picked up with the others, and as we didn't show, they left without us. This caused much stress and anxiety- a bad impression before the tour even started. I cannot believe that the details of our hotel were not correct after I specifically asked for an English speaking member of staff at the tour office, reinforcing the fact that we were staying at our hotel specifically for the tour. She assured me this was all correct. When, on the day, we were not present at the other hotel, would the staff not have made a call to check on us?? They could have called the main number, our phone number, or our hotel, but NOT EVEN ONE call was made! This gives us both a total lack of credibility in the tour office. The same happened at the end oft the trip too! Very little English commentary was made between the guides on the tour and the 4 of us, English speaking tour members. As most of the group were Spanish speaking, most of the information and commentaries were mainly in Spanish with not as much English, and we were left wondering. The tour itself involved much time on the road, and the hotels were not 3 star standard, as claimed. The food at dinner was good, but always disorganised and late at night eg 9pm. Breakfast was not good, always the same and very limited. We were left very disappointed.
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