The tour was good in terms of variety of different places to visit and things to do (visiting the Mt. Fuji visitor centre, the 5th station and the cave in Aokigahara Forest). However in terms of organization it was really bad. When they picked me up at the hotel they had in there records that we were 2 but it was only me. They never gave me before starting the trip an itinerary, so I had no idea what was the plan for the day. I was really confused because they thought I was staying a night in Hakone but I wasn't and considering that at that point I had no idea what was the plan it was a bit frustrating. When they finally gave me the itinerary I found out that I was getting separated from the main group to go to with another group to the cave (this is were the confusion about the night in Hakone came from). When they stopped at the Mt. Fuji visitor centre they only gave us 15 minutes to have a quick view at the mountain and buy some souvenirs at the shop which is not enough time. Then at the 5th station they only gave us like 20 minutes. It felt a bit rushed all the way until I got to the tour in the cave. The nice thing about this tour in the cave at Aokigahara Forest was that even though it was only me booked for that tour they still carried on with it so it was like a personal tour. The tour guide at the cave was really friendly and guided the tour at my own pace with a lot of flexibility. He didn't speak much English but we still managed to communicate. When doing the cave tour take good tramping shoes that are water resistant. The shoes will get wet!!! The japanese lunch was nice. Don't bother emailing Viator cause they never answered me the emails with my questions before my trip.
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