London, United Kingdom
My husband and I are fist time users of Viator and were very pleased with our tour from Southampton to Salisbury, Stonehenge and Windsor. Our guide, Rob, was very knowledgeable and helpful. He narrated the trip and guided us along the way. He lead us up to the entrances of Stonehenge and Windsor Castle. He went above and beyond when passengers were dropped off at hotels and helped take luggage to the door of the hotels. Our driver James, navigated some very tight roads and did an excellent job. My suggestion would be that you let your booked passengers know that the tour is handled by International Friends and not Viator (this info was not on my voucher I printed out). I asked security at the terminal doorway where to meet our Viator tour and they had not heard of Viator. A placard in the front of the bus listing the tour would also be helpful. I overlooked the option of paying for entrance fees to Stonehenge and Windsor and wish I had done that. The line at Windsor Castle was so long and with only a couple of hours to tour we were afraid that we would spend and hour in line for tickets. We toured the town instead and took the train from London on another day and took the tour, purchasing tickets online for entrance.
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