Robert K

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Robert K

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Barcelona, Spain

My Rating
5 star rating: Highly Recommended

My Review

The tour was excellent BUT the instructions for joining are not good, nowhere does it say that the meeting point is across the park, we found out from an attendant at the Sagrada. On arrival at the office about 30 minutes before the tour the grilled gateways were closed, people were working inside but not one responded to our attempts to catch their attention and just carried on what they were doing. We did not know if we were at the correct place there was no notice whatever on the door or the window to say it was the assembly point for the tour. Eventually after sitting in the park I returned and was shown ten fingers by a staff member that I took to return in 10 minutes when all would be in order. Not excellent customer service may I say !! Otherwise it was good as was the Guide.

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