Bart C

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Bart C

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Phoenix, Arizona

My Rating
2 star rating: It was OK, but could have been better

My Review

this will be a 2 time viator tour for me- 1st and last. when i was looking for an o'night grand canyon tour i spoke with my friend in phoenix. but as he's driven himself each time he's gone to canyon he wasn't able to provide the local knowledge i was looking for. so we came across your tours on i/net and proceeded to book. i was immediately suspicious when i was told i would need to book optional helicopter flight direct with the local operator. the advertised Approx. $160 flight had suddenly become $195 (i wouldn't have minded in the slightest if it had been approx. $200 in the first place, but a near 40percent difference seemed totally out of whack) it's not like this was a brochure printed once a year. when i called to pay for the said helicopter fare prior to departure all seemed in order. i continued to receive your '10 days to go; 3 days to go' updates so again was hopeful all would go to plan. so we arrived at appointed hotel just before 6am to find our bus waiting for us. we continued with the hotel pick-ups then proceeded to segona where we had a change of driver. 'stevie b' was informative and accommodating. on route he advised that 'phone reception' could be a bit problematic in the area.
after arrival and the south rim precinct he advised our fellow passengers of there options and when he would return. he then took us to check-in then dropped us off to our room and where to be waiting for our 2.30 pick-up the next day. all good.
the next morning we did the 'sunrise run' and were advised by one of the bus drivers that helicopters usually didn't fly when it was windy.
as we had no phone service and problems with the hotel 'wi-fi' we were essentially no contactable. so prior to check out i called the local operator office to explain communication difficulties and find out whether helicopters were flying. at that stage we were advised they were. following check-out we went on the bus and saw helicopters flying so assumed our

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