New York City, New York
Tour and guide were great, our only problem was that we had difficulty locating the guide, as the meeting point instructions were not clear, and he did not have any signage identifying himself as Viator. We actually missed the first day we were booked in and had to call them, and they fitted us in on the next day. There are two doors to the church, and we were waiting at the 'wrong' door. The second day, we knew we were at the correct door, and were getting worried again as he didn't turn up until a couple of minutes after the appointed start time. This was a significant contrast to our experience in Washington DC where the guide was there very early with a big identifying sign. That set the standard.
Washington D.C., District of Columbia
Stephanie and Marquette did a wonderful job. Stephanie's knowledge and passion for the city were very evident and she did well educating us Aussies in the unfamiliar ways of American politics. Loved seeing the monuments in the beautiful evening light. The only down side was we were told to be at the pickup spot at 7 (we were), but then we had to wait until 7.30 to leave.
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