Montego Bay, Negril and Ocho Rios, Jamaica
We booked the Saturday, 05/11/13 Negril Sightseeing Tour with Sunset at Rick’s Café Tour for two that was scheduled for a 7:20am departure from our Sunset Jamaica Grande Resort. I called for reservation date/time confirmation on Tuesday, 05/07/13 and also went to the JTL Desk in the Resort to reconfirm the date/time on Friday Morning, 05/10/13. I was told everything was in order and to be available at least 10 minutes before the departure time.
We arrived at 7:09am and waited in the Lobby. At 7:20am, I asked the Bellman whether the Tour Bus was running late. A very nice gentleman, Lawrence Mitchell with a JTL Badge stepped forward to assist me. He mentioned that it was now 7:22am and that the Tour always leaves from that particular resort at 7am. I explained that I had confirmed verbally with two different JTL representatives that it left at 7:20am and that time was on the VIATOR voucher.
Mr. Mitchell looked at the voucher, requested names and then made several hurried phone calls. He arranged for another Bus to immediately pick us up to catch up with the Negril Tour Bus. We were dropped off at a Resort on the route and the Negril Tour Bus picked us up. The Negril Driver Hudson and the Guide Claudine were very kind and did not make us feel responsible for the miscommunication. It was also mentioned to the other Tour participants that when in Jamaica there aren’t any problems, only situations. And you can always find a way to remedy a situation.
The Team of Claudine and Hudson are great. They are two of the most engaging guides and drivers I have encountered in my 16 years of visiting Jamaica. They work together making the ride interesting and fun. You can tell they have a loyalty to the JTL Company as well a pride in their positions.
We had a wonderful day with the planned activities and everyone on the Tour. I want to commend your representatives: Lawrence Mitchell, Claudine and Hudson. Please let them know they are greatly appreciated.
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