peter c

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peter c

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Florence, Italy

My Rating
3 star rating: Worth doing

My Review

very disappointing.

the tour of florence hills was a brief bus drive to the top of a hill, view and drive back.
no real content.
viewing exterior of santa croce - what a laugh.
guide did his best with the Piazza Signoria, which was occupied by dancing flag throwers as it was May 1.
But we were in florence for one night only. not until we got on the bus on our last afternoon were we told that May 1 was considered a Monday and the Uffizi was closed. The interior tour of the Palazzio Vecchio was not a great alternative.

I should have been informed of the iterinerary variation when I was booking or as part of the buying process. I felt blackmailed into taking the Palace tour instead.

Most of the bus got off except two couples (inc US!)

If this happens every year, why do tour companies like Viator not take proper responsibility for customer care?
Looks to me like a bank holiday scam to squeeze money from a limited and in my case trapped market.

Guide quite knowledgable but repetitious and superficial, especially about pallazio vecchio and Santa Croce.

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