Stockholm – May 27, 2013
Shore Excursion Voucher stated port pick up and drop off. Once again we were lucky to find a helpful local at the port, the hop on hop off bus driver who was the pick up. He took us to where the tour started and on exchanging our voucher for tickets we were told that we would not be dropped off back at the port even though my Viator voucher clearly stated that a drop off was included. At my insistence she called her supervisor and then told us that the best she could do was to give us a ferry voucher which would take us back to the ship. Once again the tour was fine but spoiled by the lack of information given by Viator. Not one of our three tours ran smoothly. Never again Viator, you made it too stressful!
Note from Viator
Thank you for your feedback! This review has been flagged to the attention of our Product Department to ensure that we're listing the correct inclusions and exclusions on our website, and that you are getting the full tour that you have paid for! We hope to have this straightened out soon. Thank you again for taking the time to leave us a response, and we hope you had an excellent trip.
Shore Exursion Voucher stated port pick up. Not the port we were in though, it was a port a couple of kilometres away, not enough time to walk so had to get a taxi which cost us 15euros. Staff member at the other port was helpful and the tour was good but once again we were let down by Viator’s lack of information.
Note from Viator
Thank you for your feedback! In an effort to offer better service, we have sent this review (as well as the others from this page concerning the pickup location) to our Product Department for their consideration. We want to make sure that we're offering you the best possible description and information, and we hope to have this clarified soon.
Thank you again for taking the time to leave your feedback, and we hope you otherwise had an excellent holiday.
Shore Excursion Voucher stated port pick up. We were on the port looking for a tour operator who was not there. At my request a staff member from the Tourist Info Centre called the contact for me and I was told that the tour had left from a different port and that if we quickly went to that port (about 10 minutes walk away) we would be picked up. We were then picked up by a very grumpy driver who was in such a hurry to drop us off for the walking part of the tour we hardly saw anything. The guide was knowledgeable but our short time in Tallinn was even shorter because of all the delays. First ever Viator tour and I was beginning to regret that I had booked two more.
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