Dubai, United Arab Emirates
The tour was well planned, but shorter than expected.
However, we were not impressed by the overall service. We had booked in advance for a tour on 5.5.2013. Due too change of my business plan during the stay in Dubai, we wanted to change the tour date from 5/5 to 9.5 and wrote this to Viator from the Viator homepage, "My bookings" on 3.5.2013. In the morning on 5.5 (the day of our arrival) I checked on this change at Orient Tours. Orient Tours did not know of any change in the date, and I had to pay for a full new tour even not being able to use the booked tour on 5.5.
We expect to be payed back for the tour on 5.5.2013 (booking ref. 28600545, or VIATOR49652706)) that we were not able to use.
Ole Lund-Hermansen, firstname.lastname@example.org
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