The driver we had on arrival, suggested we contact his office before the return to check the return transfer arrangements. Good job we did, they had no record of our return journey so they had to contact Carmel who had a record of another pick up from O'Hare Airport whilst my voucher stated the correct pick up from Downtown Chicago to O'Hare. They phoned me back after it was sorted out and the following day went to schedule, but could have been another disaster with us missing our flight.
No car on arrival, after following the instructions given ie. phoning an confirming arrival the day before from UK. and passed about like a Parcel.
I had to search around arrivals for the Driver then borrow a phone to contact the company on arrival at O'Hare Airport, Chicago, they said they were awaiting confirmation of my arrival from Carmel?? It took an hour to sort out a car in all, not what you need after a long haul flight. When the car arrived, the driver was very good and did the job efficiently and did his best to negate the stress the pick up was intended to relieve.
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