This was very poorly organized. There was no one to meet us when we got off the ship and we needed to figure out ourselves how to get in to Tallin to meet at the designated hotel. When we did meet the guide she was not very accommodating and became very defensive about the difficulties we had experienced in finding the hotel. Her English was poor and her commentary was not very enlightening.
I would not recommend this tour
As we did in Tallin we also experienced difficulties finding were our tour began. There was no one at the ship to meet us or to explain that the designated starting point of our excursion was some distance away. We finally found the terminal where it began but by that time we had missed the beginning of the tour. We were allowed on the afternoon tour however we had wasted much of our short time in Helsinki looking for the starting point of the tour. I would not recommend Viator Shore excursion tours to anyone
As already stated about the Viator shore excursion trips taken in Helsinki and Tallin we were very disappointed with the experience in Stolkholm as well. We had pre-printed tickets from the internet which nobody seemed to recognize and we basically had to talk our way onto a bus to get us into the city.
Viator has done a good job with the ease of booking tickets on-line and with the follow-up reviews etc. however the ease of accessing the tours once you get off the ship leaves something to be desired.
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