HORRIBLE! I called the night before to confirm my 10:00 am pick up. By 10:15 the drive had not arrived so I called Carmel Car and Limousine Service and was transferred so many times and told so many excuses between there is no reservation to VIATOR had not transferred the reservation to them. By 10:45 I had to catch a cab to make sure I made my flight. I have called 4 times and left message and no one has returned my call. NOT IMPRESSED AT ALL.
When we arrived the car was NOT waiting for us. I was told that I never confirmed the reservation (which I did). Finally was told that they had a driver for us and he was waiting at terminal 3. We were at terminal 2 and were told to walk over to terminal 3! I said absolutely NOT and was transferred around again until I finally spoke to someone who asked where we were and said he'd send the driver to our terminal. The driver arrived but was NOT very nice.
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