Would have been better to buy one of the passes offering at the airport where it could have also been activated.
To activate your pass four of us had to travel by subway for over 20 minutes to get to the Hard Rock Café which is located well away from the middle of Berlin. The next thing a usual tourist would want to do after activating a pass is to take the bus tour. For us to take the bus tour we had to subway back the way we came for another 20 minutes and find that the check in spot had the incorrect address. The check in spot for the bus tour was a bit further down the street.
Why couldn't one activate the pass at the bus tour check-in? Or why couldn't one join the bus tour anywhere along the route? Except for the museums, your pass wasn't immediately recognizable by the bus or boat tour personnel. And, oh yes, the boat tour: it wasn't at the address given in your information. In fact it was across and down the river from where you said it was to be. We asked four different people running tours and they gave us four different locations for the boat tour check-in. I'd say all in all with finding the Hard Rock Café, finding the bus tour check-in and finding the boat tour check-in we lost at least 5 hours in Berlin just running around. None of us was impressed in any way with your pass, your organization, your directions or the pass itself. And NONE of us would recommend it to anyone going to Berlin. I don't think we got anywhere near our money's worth our of your pass.
In contrast to your Berlin pass, the Amsterdam pass was well set up. The check-in spot was very easy to find, the people were very helpful and friendly and both the boat tour and the Kukienhol tours started right in front of the check-in location. In addition there was a person outside the check-in location giving directions to the correct tour buses and boats. Nicely done and very convenient.
All in our party of 6 would recommend the Amsterdam pass to anyone traveling there.
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