St. Petersburg, Russian Federation
I gave this one more star than our Catherine's Palace tour because the management mistake was not as severe. On this tour, again the guide was excellent but we (5 of us) paid extra to be picked up at our hotel and dropped off at our river cruise ship. Our guide had not been told by his management office to take us to our ship. He had no idea where the shipped was docked and we got lost twice trying to find it. He was very angry with his office for not giving him this information. Again, the tour was great, management was not.
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