Great! Tour guide was friendly, courteous and well informed. Sites visited were fascinating.
Oh MY! Tour group was too big. No headphones/microphones, which would have helped. Site was crowded and difficult to hear or keep up with the "run" through it. People started peeling off until we were down to maybe a dozen; which was almost manageable. Tour guide was not unfriendly, but a bit indifferent. Worst part was on the bus to and from the second site. At beginning of bus-ride we were asked if the temperature was comfortable. We asked that it be cooler; although the AC was apparently on, it didn't seem to be working properly. The guide then proceeded to speak to the bus driver which quickly devolved into a somewhat heated argument. Very unprofessional. The bus did not get cooler. We all suffered in silence until our arrival. While at the second site; minimal attempts were made by the tour guide to assist in locating a restroom before re-embarking. It all seemed to be too much trouble. Upon entering the bus for the return trip it became apparent why the AC had not been working properly as the bus driver had both his front windows open the entire time. When a request was made of the guide to have the driver close the windows, she declined to do so and indicated that it was useless to ask as he would not comply. Again a silent unbearably hot bus-trip back. Since we were assured of an air-conditioned bus, we were gravely disappointed. To summarize: It was awful from start to finish.
Wonderful! Tour guide was pleasant, friendly and professional. Even though it was very hot, she remained charming and helpful. Loved the sites visited. Appreciated all the helpful information and front of the line access; especially once we saw the HUGE line waiting in the heat. Provided with headphones so that we could hear everything she said, even in the crowds. Guide was very accommodating in making sure we rested when possible, were hydrated and had access to restrooms...thank you! Lovely. I'd do it again (although, maybe in Fall rather tan Summer~whew)
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