This was an ok option. We used the bus more as a our of the city than a hop-on hop-off tool. The bus ride was enjoyable, and the audio guide adequate. Our biggest problem with this tour was locating the bus stop. The voucher did not give explicit instructions on where to find the bus, so we asked around, and several local workers had never even heard of it. We finally ended up calling the hotline, and the operator gave us the address of the bus stop. When we finally located the correct place, we saw why we had walked past it twice without noticing it- it's a tiny little sign high up on a pole. If you don't know what emblem to look for (which you don't, because it's a local service only booked by Viator), you'd never notice it. Other than that, the tour was acceptable.
This was a great trip! We met our coordinator right off the ship, met up with the other people on the tour, and were off to Pompeii. We were glad to have a tour/driver, because navigating Naples would not have been enjoyable on our own. We were given over to an Italian tour guide to take us through the ruins of Pompeii (he was a little hard to understand, but was doing his best and was well-informed on the site), and then brought to a restaurant for lunch. The restaurant was a little ways off the main street, so we were able to escape the choas of the city and enjoy lunch. Our main guide, Annalise, was a bit rushed and frantic; she could have done a better job of giving 5 minute warnings and that type of thing, but she got us where we needed to be throughout the day. After lunch we were taken up Mt. Vesuvius, where we were able to hike the last bit on our own (not the best thing right after pizza and wine :) This hike was more vigorous than I expected; slow and steady is your best bet. The views from the mountain were awesome. The "guide" at the top offering a 5 minute explanation of the volcano was not very good- although he was not part of the Viator package. We were rushed back on the bus once we got back down, because other tour members needed to be back to their cruise ship (ours did not leave as early). All in all, I would recommend this tour to others:)
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