The staff on the phone at Viator were unaware that the ANA Crowne Plaza Kyoto was previously called the ANA Hotel Kyoto, causing confusion re pick-up location. However, much more organised on a local level and we were even able to add a guest on the day of the trip with no fuss at all. The tour guide was excellent, both knowledgeable and entertaining. If you are short on time to see everything, this is a great choice.
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