The tour was very nice! Viator answered all my questions, mostly about hotels and pickup and dropoff. At the Rome level the tour was run by Carrani, which did a very nice job. All the guides spoke English and were easy to understand. The meals were pretty good, especially dinner at the hotel in Sorrento. Our hotel was a mystery until we got there (apparently Carrani splits the tour across several 4-star hotels in Sorrento based upon availability). But the hotel we had was very nice. We got to see Pompeii, do a brief walking tour in Naples, exploring in Capri and we even got to see the Blue Grotto! That requires very calm seas as you need to sit VERY low in the rowboat. We were coming off one tour and then planning on spending an extra day in Rome afterwards and I was a bit nervous about hotel pickup and dropoff. It all went very well. I would gladly and quickly do another tour with Viator (and Carrani in Rome). I highly recommend this tour!
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