Costa del Sol, Spain
We really enjoyed our trip to Seville. However our experience was marred by a couple of events.
We were told we would be picked up in a location in Marbella at 7.10am. We arrived at the designated point at 7am and waited for 25 minutes - and no bus came to pick us up.
We had to wait until 9am to find out what had happened. The kind lady we spoke to at the local travel company didn't know what had gone wrong. We confirmed with her the meeting point, which was correct, so we made no mistake waiting at the wrong place. She rang up the tour guide/bus driver who said he had waited at the meeting point from 7am to 7.35am. As far as we were concerned this was a downright lie.
To their credit, they offered us a refund, an alternative trip or to go to Seville on another date. We chose to go to Seville on the day we would be flying back to England. It's a shame it took us four and a half hours to get back to Marbella from Seville due to dropping off other passengers in central Malaga at rush hour. We were told we would arrive back at Marbella at 6.30pm or 7 or "maybe a little later". We actually arrived at 8.30pm, meaning we had to rush back to our hotel to pick up our suitcases and catch the bus back to Malaga at 9.15pm.
We only chose to go on the trip because we believed there would be enough time to make our flight, which there was. But we were worried we would miss the bus due to the ridiculous amount of time it took to get back to our destination. Nevertheless we enjoyed the actual day trip. It was informative. It was just a shame the bus driver didn't turn up on our scheduled day and we had no way of finding out what had gone wrong.
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