London, United Kingdom
While there was no area that showed "skip the line" as we had experienced on other tours, we found where we needed to be and we were inside the tower quickly. Our tour guide was outstanding. We were concerned about the size of the group, but she arranged everyone so that they could hear and see her. Once again, Viator took care of us. Thank you.
This was an excellent tour. Our guide, Marco, was very knowledgeable and an excellent driver. The only challenge was the weather--Venice had been experiencing untypically hot and humid weather for a week and the hill towns were just as hot. Marco accommodated a request for gelato mid-afternoon and we experienced our best gelato of our three week trip in Italy and Greece. This tour company is top notch.
We enjoyed this tour and it delivered more walking in Venice than we had anticipated. Due to the extreme heat and humidity (unusual for this time of year) we were all worn out by the end of the tour. The one problem we experienced was that one of people did not previous request the need for the elevator in St. Mark's so our tour guide used too much time accommodating this person--we were already hot and tired and spending 10 minutes waiting around for them to come up and worse, on the trip back down, the tour guide initially forgot to go find her and when she did, she couldn't find the lady--the lady appeared on her own, but again, we waited over 15 minutes for the tour guide to join us on back on the main floor because she was afraid she had lost the lady. This wasted time impacted the time that was left for our tour of the Doge's palace. When I mentioned this lost time, the guide told me that we would not be spending the hour and a half in the palace as our booking form stated, just an hour. We felt that she was a bit rude about it all. Our tour guide, extremely knowledgeable on the paintings in the Doge's palace, went on a bit too much on some of the art work. I am not sure if she was trying to make up for the loss of time at the basilica or not. In the end, she ran over her alotted time, we were all exhausted from spending so much time in the heat (94 degrees F and over 90% humidity), we became frustrated as we missed our shuttle to the hotel from her running so late. The tour I would recommned, the guide, not so much.
This was our first full day of our 3 week trip and we enjoyed it very much. We had seen alot of the other parts of Rome, but had missed the coliseum and it was more than we expected. The guide was knowledgeable and didn't rush us. There was enough time for everything we wanted to see.
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