My wife and I and 2 friends took the Boston TV and Movie Sites Tour Saturday June 8. Unfortunately we had a mixed review of the tour. On the positive side, the tour started out very well in a timely fashion. Our guide, MG, was on time, very knowledgeable, and very personable. Overall she did an excellent job. The use of the DVD clips in parallel with the arrival at the tour sites was well orchestrated. It was obvious, given the quantity and quality of the subject material covered, that a great deal of research and hard work had gone into preparing the DVD. It was a nice way to get a good tour of the city.There were 2 major negatives with regard to the tour. The first was that our tour guide MG did not have a microphone available to use. Consequently. we missed a lot of what she was saying. My wife and I have traveled quite a bit and this is the first time that the guide did not have a microphone available for use. The lack of a microphone was really noticeable on the bus where traffic and bus noise drowned out most of what she was saying. MG tried to speak louder but that didn’t help very much. The lack of a microphone was more of a problem for our friend who is deaf in one ear and has difficulty hearing under the best of circumstances. It can’t be that difficult or costly to provide the tour guide with a microphone. The second negative had to do with the traffic problems in Boston due to the Gay Pride Parade being held that day. The tour guide and bus driver were totally unprepared to deal with the road closures because of the Parade. The Parade is a well known and well publicized event scheduled who knows how long in advance. Someone should have been aware of this and had an alternate route planned. As a result of not being prepared we lost significant time sitting in traffic and did not not get to see all of the sites that we expected to see. I emailed the tour operator to offer my critique and they have yet to acknowledge receipt of it.
Note from Viator
Thank you for your feedback. We are sorry to hear you had an unfavorable experience with your tour. We will certainly address your concerns with the tour operator and appreciate your honest feedback. If our customer care team requires any further information, they will contact you privately by email. Otherwise, we hope you were still able to enjoy the remainder of your tour and wish you Happy Travels for the future.
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