The Evening at the Charlottenburg Palace was an amazing experience. The staff were welcoming, the meal exceeded my expectations, and the quality of the concert was outstanding! What completely ruined our evening was the failure of Viator to provide the correct information on the online ticket. We paid for the VIP package, however, this reservation never found its way to the staff at Charlottenburg. They informed us that we could only attend the concert, and if there was room, they would set up a table for us so we could eat the 3-course meal we had already paid for. Needless to say, this presented a very embarrassing situation for us.. In addition, they were going to charge us 35 Euros per person for the meal, again, double charging us. After dinner, the staff presented us with a bill for our beverages only. Luckily the Charlottenburg staff realized that we had indeed paid for the VIP package and provided services accordingly. Based on this experience, we will NEVER use Viator again and caution our family and friends about what might happen to them if they use your service.
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