London, United Kingdom
The guide stated that our vouchers were not good we needed to turn them into paper tickets which your email told us was not the case that the electronic tickets would be good. When I purchased the tickets I even called to make sure that I could use the I phone app for tickets because I was at the airport s
And had no way of printing them out. It was a very uncomfortable experience, although the guide did eventually let us go on the walk.
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