I guess I was spoiled after my first helicopter tour two months prior in San Francisco. Everything about that tour was perfect: seemingly brand new helicopter with air-conditioning and luxurious leather bucket seats, an excellent pilot who knew exactly when and how much to talk, beautiful weather, and amazing views. So, was a little disappointed when I arrived at the office and saw that the helicopter was quite smaller and older than I expected. I was also a little put off when I was asked for my signed paper voucher when the e-mail I recieved from Viator cleraly stated the an electronic voucher was all that was needed. The misunderstanding was quickly resolved by forwarding the e-mail to the tour opertor, but they need to get this straightened out with Viator. Anyway, our tour left on time and I was enjoying flying over the airport and downtown Honolulu when the pilot annouced that one of his gauges was reading incorrectly and we would have to return to the airport. I had no problem with that; better to err on the side of caution in that situation. After working on the helicopter for about 40 minutes, we were able to resume our tour. My biggest complaint was that I only understood about half of what the pilot was saying. I don't think it was due to his accent. It just sounded like he was mumbling. Obviously, this distracted quite a bit from my enjoyment of the tour, as did the fact that he talked incessantly. My other complaint is that we didn't get as close to some of the sights as I expected. It seemed that we were miles from Diamond Head and Sacred Falls. Perhaps there are rules about how close you can get (especially at the Pearl Harbor sites), but I was expecting to virtual feel the spray from the Falls and all I got was a distant view. Overall, for the relatively high cost of the tour, I was very underwhelmed.
Note from Viator
Thank you for your feedback. We will certainly be following up with the tour operator to ensure that we have the most accurate redemption info for our vouchers. Thank you again for taking the time to leave a review and happy travels.
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