Laureen B

Report problem

My Profile

Laureen B

This member is not sharing any profile information publicly.

Sep052013

Tour/Activity

Black River, YS Falls and Appleton Rum Estate Day Trip from Negril

Negril, Jamaica

My Rating
4 star rating: Recommended

My Review

Tour was wonderful. Ladies on the bus were funny and friendly and made the bus ride fun even though we had a small group that was pretty low-key! Drive was about 1.5 hours but well worth it. Crocodiles on Black River were HUGE and this was totally a cool stop. Beautiful mangrove scenery. The YS falls were also beautiful and the guys there help you walk on them and take photos for you for tip - excellent photos! We of course wished we stayed longer at falls than 45 min-hour, but understand we are fitting in 3 tour places. The Appleton Estate was awesome also...beautiful scenery and mountains, and such a smaller factory to produce so much rum - WOW. My only comment was when I tried to call Tourwise Limited via phone number on voucher to confirm hotel pickup location/time, it kept ringing and no VM machine. Then I found their Facebook and website online and also emailed two different email addresses. I was so worried first days of trip that this wasn't legit as they had no way to contact them via email or phone number. So it would've saved me a great deal of worry to have finally had Tourwise Limited email me back, or have a voicemail machine and call me back. This was the only disappointing part. What if I had changed hotels and had no way to contact them? I also wrote VIATOR.COM customer service to ask for another phone number or contact info. You say you get back to us in 12-24 hours or 36 hrs in extreme cases. I NEVER HEARD FROM YOU. So you're customer service failed. Not sure if I will book a tour through your website ever again. So tour, when we got picked up, wa GREAT. But these details were not and that's why the 4 and not a 5.

Viator uses cookies to improve your experience on our website. Learn more about how we use cookies and how to change your cookie settings | Close message