The tour itself was great, as was our guide and driver. Very informative and friendly. My only issue was with the lack of service from Reykjavik Excursions at the pick up area. It's incredibly confusing, some of the drivers were incredibly unhelpful / rude when asking them where we should be waiting for a particular tour. Seemed to be a lot of frustration regarding swapping receipts / print outs for tickets - to then give them back to the same person. I feel like all of these matters could have been dealt with by 1 representative that works outside the building giving people the information they need / checking them in. It certainly caused a bad atmosphere on two of our coaches / made the process less enjoyable.
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