Washington D.C., District of Columbia
After 4 phone calls and waiting one hour to be picked up at the Hyatt Regency on June 3, we finally got started. The driver, Bobby, was knowledgeable but never failed to insert his political view and even bragged about being a Democrat based on John F. Kennedy's run for office when he (Bobby) was 6 years old. We did not appreciate his off-color remarks and double entendres in front of our 10-year old grandson. We were offered no bottled water as mentioned in your promotional material. The delay in starting our tour resulted in a shortened visit to The Spy Museum. I would suggest an improved communication system in your company - I even called 24 hours in advance to confirm our reservation and pick-up point. Overall - a huge disappointment and not worth the money.
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