New York City, New York
Sorry to say this was the worst tour ever. Having used Viator in other cities we figured we'd use them in New York City also. The first thing my husband and I noticed, along with everyone else on the tour, was that the tour guide was clearly drunk. He was drinking something from a coffee cup which certainly wasn't coffee. He knew nothing of the landmarks and was pulling facts and figures out of thin air. Having been born and raised in New York, we thought for our weekend away we would do some tourist things which included this tour and when the guide started stating facts that we definitely knew to be wrong, we thought maybe he was just picked up on the side of the street to narrate the tour which he clearly knew nothing about. He did mention numerous times, (which we thought was very unprofessional) that tips would be appreciated and continued on to say $5 and $10 was what was usually expected. (We did not tip) Also, Hop-on/Hop-off means you can get on and off whenever you want at the marked stops for the bus tour. Well, that was not the case. The marked signs for the Hop-on/Hop-off tour were non-existent. We actually bought a 48 hour ticket so that we could get around the City. Needless to say, once we got off the bus the first time, we never stepped foot on it again. So on top of the expense of a 48 hour ticket we did not use, we incurred the additional expense of taxi rides. Unfortunately, we can honestly say we would not recommend this tour. As mentioned previously we have taken other Viator tours in other cities and have had nothing but great experiences. We would recommend Viator eliminating this tour from their list of things to do in NYC.
The tour was very well organized. Murano, Burano and Torcello were absolutely beautiful. Would have liked a little more time on each island, other than that, everything was perfect.
We loved our walking tour and Grand Canal tour. Our tour guide, Barbara, was excellent. Very knowledgeable about everything in Venice. She was great, the tour was great. Would definitely recommended this to anyone looking for a great tour of Venice.
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