Viator is not worth the trouble and the cost. Entrance to the Museums actually cost you more. Sure you benefit by not having to stand in line, but I got much better value by buying a Firenze Card - also sidestepping the long lines and having other benefits to boot. I do not recommend Viator's card. I do however strongly recommend the Firenze card.
As for Florence (Firenze) - absolutely amazing, but then I advise that you visit toward the middle or end of September when there are less tourists and the prices also improve. Spend at least three to five days and do as much research as possible on the various sites before you go in order to maximize your trip!
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