London, United Kingdom
The tour itself was fantastic.
Booking was easy via internet but on reaching 1 hour ahead to the gathering location at city cruise box at the Westminster pier was horrible I had to go 3 times to city cruise booth and each time explain the booking is valid as ling I have the e-booking reference... the staff there was of no help and kept sending me 3 times to Gate 2 to check if im in the booked list... I waited for 1 hour till the cruise came and I checked my e-ticket and was accepted... Emotionally I was stressed and I preferred not to do the e-booking and prefer to do it as walk-in.
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