New York City, New York
Exceedingly disgraceful! The taxi driver was insistent from the beginning of us getting into the taxi that he wanted more money from us! His English was very poor and his manner very abrasive. He demanded another 19 dollars from us which he said was a toll charge plus the tip. I informed him that we had paid fully for the taxi and he was only due a tip (which should have been at our discretion as to the amount). My husband tried to get him to give us an additional receipt for the extra 19 dollars but was unsuccessful. This was our first time to America and it was the most horrible start to our holiday! I informed him that we would be notifying Viator at our return.
Please can you comment on this experience as we would not wish this to happen to other families in our position. We paid Viator £41.80 with an additional fee of 19 dollars (£12.35). Our return taxi to the airport was £36 and the taxi driver was very pleasant and polite.
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