Chichen Itza was a must see. It was worth all the troubles getting there. We were picked up (late) and then taken to a 'transit' site just by the road somewhere in Cancun. We then boarded a coach bus, and since we were the last ones to board, four of us had to sit separately. My kids and I ended up sitting at the end of the bus, just by the on-board restroom, which was stinking all the way, to and from Chichen Itza. On the way back, the AC of the bus broke, and we had no AC for half of the way, before we were transferred to another bus. We would not mind the troubles traveling with a larger group, but the stinky on-board restroom of the buses (both of them) actually sickened us.
The cenote (which made us select this tour instead of the private one) was great.
Despite the problems of the transport, the staff did try to control the situation to make it better. Our English-speaking tour guide with all his passion and profound knowledge of Chichen Itza actually made our day.
Viator needs to work with your local tour companies to improve the service to be compete with tour desks right at the resort.
Tulum ruins were an amazing place to visit; and Xelha to follow just to cool off the heat. A note about Xelha was that cash was needed for deposit for snorkeling gear ($5/kit), of which we were not informed in advance. It was a bit chaotic at first trying to locate locker room, and get the gear.
Again, the pick-up was late, and we were transferred to a local mall, waited and then assigned to the designate group. The tour guide had good knowledge but was not at his best.
Otherwise, it would be a perfect rating.
Cancun or Riviera Maya, Mexico
A must do activity, zip-lining is both scary and fun, underground river swim is one of the most unique experiences. The wait for zip-lining was two hours for us, and everyone else. However, it was worth every second of waiting. Just like everyone else said.
A note about tour arrangement; the pick-up was always late. Viator needs to work on this to make the tour better as a whole package and more competitive with local tour companies.
Ohterwise, the rating for this would be perfect.
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