I was very disappointed in how Viator interacted with both companies involved and me. This particular tour takes you to a surf school, where you get a few minutes of video instruction followed by dry land board instruction. They issue you crocs (yes, you'll be wearing CROCS on a surfboard...), a board, and a wet suit top for the duration of the lesson. Then the whole lot of us (it was 10-20 people, I don't know exactly how many) walked down the street to pick up our boards and then take them out to the surf spot. This is a spot that all of the local schools use so it is CROWDED! And whatever order or process they tell you about in the instruction period is completely forgotten as soon as everybody gets to the water (not actually how to surf but the flow of people and the waiting area). There were three instructors out there with us on the water, but with such a large group, individual instruction and practice was difficult. From observing the way they were operating vs other companies, I would recommend booking a lesson with a different school instead, where you will get more one-on-one attention and what appeared to be better service and experience overall. I struggled with a star rating on this one. I wouldn't say it *isn't* worth doing, but it certainly could be better and I wouldn't go so far as to recommend against it.
Note from Viator
Thank you for your feedback!
We've heard back from the supplier to address some of your concerns, and we wanted to post some of their response here:
We've been in business for almost 16 years and have tried MANY water shoes and have found CROCS to be the best shoe for our company.
We take pride in teaching people how to surf and it brings smiles on our faces when we see the people standing up on the board enjoying themselves. After watching the instructional video in our shop, the instructors go over the video with the students making sure they understand how to paddle, correct foot placement on the board, how to stand, correct way to get back down on the board, where to be in the water, etc. They repeat the 4 steps to surfing couple of times and if they still don't catch on then they can keep doing it till they feel comfortable.
I'm not exactly sure when this person went surfing with us--if it was during summer, then yes it was really busy at the surf break (which i have no control over since there are 4 other schools in the area) and we do take 12 max per time frame (sometimes I go up to 15 because families like to add on other siblings or family members). The instructor will call only 1 person at a time for safety reasons (all the other schools follow this same rule) and is able to "tail ride" them so they can tell them what foot goes where and when to stand while riding the wave.
Again, I'm sorry for not being able to make this persons surfing experience a memorable one.
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