We have done HoHo tours in a variety of countries and found our Hamburg experience to be a very positive one. The drivers and tour guides were very friendly and seemed to genuinely enjoy their jobs. Their commentaries were humorous and timely, and the English versions were quite easy to understand. As a native German speaker, I was able to appreciate how skillfully they constructed their English comments to capture the humor and content of the German version.
Special kudos to one of the drivers who went above and beyond his duties to provide us with train and bus routing information to get to a point of interest quite a distance from the center of Hamburg. It was very evident that the staff has a strong sense of customer service and they attempt to meet their customers' needs.
One aspect of our experience that reduced my rating by one star is the commentary on the cruise portion of our trip. The commentator rattled off his lines in German and English as though he were saying a rosary. With the distractions of the boat engine, the wind, harbour traffic and the repeated malfunctioning of his microphone, it was very difficult to follow what he was saying. The cruise company would be well advised to do some communications training with their tour guides to ensure that clients actually derive some information from the commentary.
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