The reason I am rating this a 3 star even though we enjoyed climbing up n the view etc, is that I didnt care for the travel agent Viator uses in Florence. We couldn't find the person with tickets, looked everywhere, it was hot so she was inside a coffee shop, waited a while cus we didn't have our vouchers so didn't want to miss it. The dude who was by the tower was fr the same agency but RUDE. They didn't even send us in time, the one that was 45mins later. We got there half an hour in advance. Didn't even tell us that we v to store our handbags etc in the locker way back on the other side. We were soooooooo mad. This particular pp in Florance MEAN N RUDE......I HAVE THE MANS NAME NOTED SOMEWHERE, will look for it.
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