There was a crush of people as they rushed to get on the top level of the but this was only the ride to the bateau Parisiens.
Our guide (Anna Maria) told us that the Eiffel tickets were for 8PM and that if we missed the window, we could not get in. After the boat tour, we looked around and could not find her, so we rushed to the Eiffel Tower. We found out later that we were supposed to meet at a specific location, but we did not hear the announcement because we were seated on the side of the boat. She should have met everyone as they got off to make sure they heard of the change of plans.
Knowing that we had until 9PM to get back to the bust before it left we rushed our tour of the Eiffel Tower. We got to the tower at 8:15 and had to wait for the elevator, which gave us a total of 15 minutes to stay because we didn't want to miss the bus. When we got back to the bus, no one was there.
Our guide had changed the time to 9:30 but of course we did not know this. When she returned, I asked her what happened and she got nasty and belligerent, blaming me and my family for not following directions. She even went on the loudspeaker of the bus regarding this.
It could have been a good tour for my family's first time in Paris but instead was a stressful and unenjoyable experience. I would not recommend this tour at all.
Our guide was wonderful. She provided us with an amazing amount of information and could not have been more accommodating. She answered all of our questions beautifully. She even provided us with the name and location of her favorite restaurant near our apartment.
Basically, you are on your own. When we got there, we were not informed of the upper observation deck. When we found out about it, it was already dark. At the top, there was a half step which was difficult to see, and there was no warning about it. My wife had a nasty fall and required medical attention. There should be a warning posted about this so to avoid accidents in the future. We never made it to the top deck but did see Paris through enclosed glass. Beautiful but disappointing.
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